Find the answers to most common
questions you may have as a online casino player.
General Casino Rules
Only one player per
household as well as per computer is allowed by most casinos. If you have to
gamblers in the same household contact casino support prior to registering
another account to avoid having your account locked and all winnings
forfeited.
If you loose your casino
account number or id, contact casino support. Do not open a new account with
the casino, this will be flagged fraud.
You must be at least 18
years of age to gamble online, at some casinos you are required to be 21.
Online Casino Promotion Rules
Your allowed new player
promotions by almost every casino on the net. These promotions have strict
rules. These rules also apply to comps the casino may give you as a long
term player. note* in most cases the more you play at one casino the more
promotions you will receive from that casino. As well as most casinos will
give you loyalty points to cash in for casino credits.
Most table games (
if not all ) and progressive games are not allowed to be gambled with
promotion money. * note the casino can not stop you from playing these
games, however you will not be allowed to cash out winnings.
A wager through
requirement has to be met prior to cashing out winnings. Example: 12 x
the promotion amount ( $20 x 12 = $240 in bets ) So if a casino gives you a
large promotion remember that you have to wager through that money a lot
more times. You can ask the casino not to give you promotions if you do not
want to be restricted to certain games or wish not to meet the requirement
prior to cashing out.
Some casinos will put a max amount you can
cash out on promotion money
You maybe required to
purchase credits before cash out to prove identity.
Flash casinos ( no
download required ) do not always give you new player promotions. Check with
the casino promotions page or contact casino support.
Cashing Out At Online Casino Sites
Casinos may require
documents before you are allowed to cash out any winnings. This is for
security reasons and all information will be kept private and not used for
any other purpose. Your privacy is protected by the online casinos. Some of
the information you may have to provide to the casinos is listed below. You
will have to fax back this information or scan it to send to the casino. If
you do not have a fax machine you most likely can go to places like money
lending business ( payday loans ), mailbox etc, kinko's.
Drivers License
Proof of address
Sign authorization with the list of
purchases you have made.
Casino Help
The casinos are there to
help you with any questions you may have. If you are unsure about certain
rules on promotion money, deposit methods, or just general questions almost
every casino has a toll free number to call and are more than willing to
answer all questions. If you loose you casino log in information either
email casino support or for faster response call the casino. They will ask
some security questions before they will give you this information.
Casino go through a audit
process for game fairness and most players will notice the odds of winning
are most times better than Nevada gaming payouts.
Casino Player Fraud ( what is
considered fraud at online casinos )
General information on
what is player fraud or why your account was locked out. Please don't think
you are fooling the casinos by doing the following things.
Multiple accounts by with
same computers ( you computer has a identity as well as your ip address you
log onto the internet ) this is easy for the casinos to trace and they will.
Multiple accounts include signing up everyone you know to get free money (
done mainly on no deposit offers ). Under certain conditions player may
share a computer with another gambler. If this applies to you, CONTACT
CASINO SUPPORT FOR PERMISSION PRIOR TO DOING THIS. However I suggest to
select a different casino to play at so there will not be confusion.
Making purchases at one
casino and then charging back the transaction. Players are put on a fraud
list and will be limited to casinos they will be ever allowed to sign up at.
( the casinos do talk to each other and share this information )
Gambling is a game of
risk. You are responsible for your own losses when gambling no matter
whether or not it is online or off. Please gamble responsibly.
If you have problems with any
online casino and you do not believe you have violated any of the casino rules
please contact us to help resolve you issue at
support@freecasinocash.net